Neem

1. Introduction

Neem ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application, website, and related services.

By using Neem, you agree to the collection, use, and disclosure of information as described in this Privacy Policy.

2. Information We Collect

2.1 Personal Health Information

We collect health-related information that you provide or choose to connect, including:

• Patient demographics, such as name, date of birth, gender, and blood type
• Medical conditions, diagnoses, symptoms, allergies, and medications
• Lab results, imaging reports, prescriptions, and other medical documents
• Vital signs, wellness logs, and health measurements
• Family medical history and caregiver relationship details
• Appointments, providers, pharmacies, and treatment history
• Lifestyle information such as sleep, exercise, nutrition, and related notes

2.2 Account Information

• Email address
• Preferred name
• Phone number, if you choose to provide it
• Password hash and salt, if you sign up with email and password
• Language and reading level preferences
• Authentication details needed to support sign-in methods you choose to use

2.3 Usage and Device Information

• Device type, operating system, and app version
• App activity, feature usage, and interaction events
• Log data such as IP address, access times, and error reports
• Diagnostics used to support reliability, fraud prevention, and security

2.4 AI and Document Processing Data

• Questions, prompts, and follow-up messages you send through Neem AI
• Uploaded files, images, PDFs, and document text extracted from them
• Relevant health profile context used to generate personalized summaries, explanations, and insights
• AI-generated responses, summaries, explanations, and suggested prompts

3. How We Use Your Information

We use your information to:

• Provide, operate, maintain, and improve Neem
• Create and manage personal and family health profiles
• Store, organize, and display your health records and logs
• Process uploaded medical documents and extract useful information from them
• Generate plain-language summaries, explanations, wellness insights, and AI responses
• Personalize content based on your health profile, language preference, and reading level
• Support health trend tracking, reminders, and educational experiences
• Respond to support requests and communicate service updates
• Protect the security of our users, systems, and services
• Comply with legal obligations and enforce our policies

4. How AI and Document Processing Work

Some Neem features use third-party service providers that help us process information on our behalf. These features may involve secure hosting, document processing, text extraction, and AI-assisted generation of summaries, explanations, and responses.

4.1 When This Happens

These processing steps may happen when you choose to use features such as:

• Uploading a medical document, prescription, lab report, or image
• Requesting a summary or explanation of a record, medication, condition, or result
• Using Neem AI chat or related AI-powered guidance features
• Running wellness or insight features that generate personalized narrative content

4.2 What May Be Sent for These Features

Depending on the feature you use, the information processed may include:

• The file, image, or PDF you upload
• Text extracted from that file or image
• Your question or prompt
• Relevant health profile details needed to answer the question or explain the result, such as medications, allergies, conditions, symptoms, lab values, recent records, language preference, and reading level

4.3 Why We Send It

We use this processing to:

• Extract text and structured details from documents
• Classify and organize uploaded records
• Generate plain-language explanations and educational summaries
• Provide contextual AI answers based on the health profile you selected
• Support multilingual and reading-level-aware responses

4.4 Limits on Use

• We do not sell your personal health information.
• We require service providers that process information for Neem to handle it under confidentiality, security, and data-protection obligations.
• We do not authorize identifiable personal health information you submit through Neem to be used for unrelated advertising purposes.
• Where we use information to improve Neem, we aim to use de-identified, aggregated, or otherwise minimized information where appropriate.

5. Data Storage and Security

5.1 Where Your Data is Stored

• Cloud infrastructure: Your information is stored on infrastructure operated by Neem and its contracted service providers on servers located in Canada.
• Data location: Neem stores your data on servers located in Canada.
• Server storage: Patient data, records, and health information are stored using secured systems designed to protect sensitive information.
• Device storage: Personal health information may also be stored locally on your device to support offline and local-first experiences.
• Logout behavior: Logging out clears session state and clears on-device Neem data used for your signed-in session. Some local-only cycle tracking data may remain on the device unless you choose the available privacy option to remove it or use the full on-device data wipe controls in the app.

5.2 Security Measures

We implement security controls designed for health data, including:

• Encryption in transit
• Encryption at rest for sensitive data where applicable
• Authentication, access controls, and monitoring
• Security testing, maintenance, and patching practices
• Audit logging for selected high-risk actions

Note: No method of transmission or storage is completely risk-free.

6. Information Sharing and Disclosure

6.1 We do not sell your personal health information.

6.2 We may share information only in the following circumstances:

• With your direction or consent: When you ask us to share information or explicitly authorize the sharing.
• With service providers: With vendors and contractors that help us host, secure, support, process documents, and provide AI-assisted features on our behalf.
• For legal reasons: If required by law, court order, or lawful request.
• For safety and security: To protect users, Neem, or the public where disclosure is reasonably necessary.
• As part of a business transfer: If Neem is involved in a merger, acquisition, financing, or sale of assets, subject to appropriate confidentiality and privacy protections.

7. Your Rights and Choices

You may have the right to:

• Access a copy of your information
• Correct or update your information
• Delete selected data or your account, subject to legal limits
• Export data where Neem makes that available
• Withdraw consent for selected uses where consent is the legal basis
• Control certain optional features in the app

To make a request, use the in-app controls where available or contact [email protected].

8. Data Retention

We retain information for as long as needed to provide Neem, support longitudinal health tracking, comply with legal obligations, resolve disputes, and protect the security of our services.

If you request account deletion, we will begin deleting or de-identifying applicable information within a reasonable period, subject to backup cycles, legal obligations, fraud prevention, and security needs.

9. Children's Privacy and Caregiver Profiles

Neem allows parents, guardians, and caregivers to manage health information for dependents or people in their care. If you create or manage a profile for another person, you represent that you have authority to do so.

Where required by applicable law, consent from a parent, guardian, or authorized caregiver is required before providing information about a minor or another person in your care.

10. Third-Party Links and Services

Neem may link to websites or services that we do not control. We are not responsible for the privacy practices of those third parties. Please review their policies before using them.

11. Medical Disclaimer

Important: Neem is not a medical device and does not provide medical advice, diagnosis, or treatment. AI-generated content and document summaries are for informational and educational purposes only. Always consult a qualified healthcare professional regarding medical decisions.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we may provide notice in the app, on the website, or by other appropriate means and update the "Last Updated" date above.

13. Contact Us

If you have questions, concerns, or requests about this Privacy Policy or your information, contact us at [email protected].

14. Compliance Scope

Neem is designed for personal health tracking and management by individuals, families, and caregivers. Privacy obligations can vary by province, country, and use case, and we aim to operate in a manner consistent with applicable privacy requirements.