Scheduling & coverage
Fill open shifts without the phone tag.
See who's available, where they can work, and whether they've been to this client before. Assign from a ranked list, or let caregivers self-claim open shifts — with overlap and compliance checks built in.
Ranked caregiver list with warnings before you assign
Availability, location, compliance, and visit history — surfaced before you commit, not after.
Open-shift self-claim — no coordinator call needed
Workers see open shifts for their area and claim what fits. Overlap and compliance checked automatically.
Recurring jobs built once, managed from one screen
Daily, weekday, or weekly recurrence with a preview of every job before you save.
Overrides require a reason
Real-world flexibility, without losing the audit trail. Every override stored on the shift.
Caregiver mobile workflow
Caregivers arrive knowing exactly what to do.
Before walking in, they see the client brief — risks, preferences, home setup, care tasks, and due medication or treatment items. During the visit they work the checklist. At checkout they file notes and incidents. All from their phone. Nothing lost in a text thread.
Full client brief before every visit
Allergies, mobility risks, home access, language, care needs — shown before the door opens.
Care-plan tasks become a live checklist
Completed, skipped, or client-declined — all recorded, all visible to the coordinator in real time.
eMAR/eTAR support for due meds and treatments
Given, refused, missed, or not available — medication and treatment outcomes become reviewable visit records.
Incidents filed at checkout — not hours later
Falls, medication concerns, and safety issues captured in a structured form and routed to the coordinator immediately.
Electronic Visit Verification
EVV-backed visits. Cleaner billing and payroll.
Every completed visit carries an EVV-backed record: scheduled time, actual check-in/out, location status, task outcomes, eMAR/eTAR outcomes, notes, exceptions, and approvals. Review the record once, then bill completed care accurately and export payroll-ready hours without rebuilding the week.
Electronic Visit Verification (EVV) for every visit
Check-in/out times, location status, task proof, and medication/treatment outcomes stay attached to the visit record.
Actual vs. scheduled hours — automatically
Short visits, long visits, no-shows — all reviewed before you overpay or undercharge.
Invoice-ready reports and payroll-ready CSV
Reviewed billable/payable hours, EVV status, payment status, and incidents per row — exported in seconds.
Payroll CSV ready
Actual hours · EVV · payment status
Bill vs. pay, reconciled
Approve the exact hours to bill the client and pay the caregiver — separately, with a reason on record.
Exceptions & reconciliation
Catch every problem visit — and know exactly how to fix it.
Missed visits, overdue checkouts, EVV mismatches, over- or under-run time, missing notes, medication and treatment exceptions — all collected in one console, sorted by severity, each with the exact next step. Resolve it in place: manual checkout, waive EVV with a reason, reassign, or nudge for a note.
One queue, sorted by severity — with the fix built in
Each exception opens a drawer with the specific action to take. No hunting across screens.
Reconcile bill and pay separately
Set billable and payable hours to scheduled, actual, or a custom amount — over-runs never quietly inflate a bill or a paycheque.
Every adjustment audited and flowed into billing
Reconciled hours feed straight into reports, invoices, and payroll — one change point, no double entry.
Insight to grow
Know your margin, your risk, and your staff — at a glance.
Reporting isn't just a payroll export. Care Watch brings together margin, utilization, clinical-operation signals, eMAR/eTAR exceptions, revenue at risk, and unbilled work — the numbers and risks you act on to win more business and cut cost.
Money & efficiency in one panel
Gross margin, labor cost, utilization, revenue per visit — and the revenue at risk or still unbilled.
Workforce health, per caregiver
Burnout, attrition, late and missed-checkout rates, and earnings — so you retain your best staff before they leave.
A client pipeline you can see
Intake to active, plus who's connected in the Neem app — track growth, not just today's roster.
Gross margin
Act on it
One system, end to end
Everything your operation runs on — in one place.
Coverage, exceptions, billing, and insight all live on the same screens your coordinators open every shift.
Free up to 5 caregivers. Flat rate after.
Free up to 5 caregivers. $79/month after that.
No per-user fees. No premium modules. Add your first 5 caregivers free, forever — full product, no card required. Scale when you're ready: one flat rate, everything included, unlimited caregivers.
Cost comparison
Flat price. Not per-head.
A 30-caregiver agency saves about $2,220/year compared with typical per-seat home care software.
Command center
✓Today's visits: scheduled, in progress, completed, late, missed
✓Open-coverage and unfilled-hours summary
✓Exception queue: missed checkouts & documentation gaps
✓Follow-up queue with deep links into the exact shift
Smart scheduling
✓One-time & recurring jobs (daily, weekdays, weekly) with preview
✓Open-shift broadcast & worker self-claim with overlap checks
✓Ranked matching by availability, location, capability, continuity
✓Reassignment with warnings and audited reason-required overrides
Caregiver mobile app
✓Job list split into today, available, upcoming, completed
✓Visit prep screen, then a live in-progress work screen
✓Sticky check-in / checkout with on-the-spot notes & incidents
✓Tasks, visit notes, incidents, and eMAR/eTAR outcomes in one workflow
Client & care plan
✓Contacts, SDM/POA, emergency & physician details
✓Allergies, mobility risks & safety flags up front
✓Language, cultural, religious & home-setup preferences
✓Approved services turn directly into PSW visit checklists
EVV proof of service
✓Electronic Visit Verification with check-in/out and location status
✓Scheduled vs. actual time on every completed visit
✓Task proof: completed, skipped, or client-declined
✓Medication and treatment outcomes attached to the visit
✓Structured incident reports across 10+ categories
eMAR / eTAR records
✓Medication and treatment schedules visible during the visit
✓Given, missed, refused, held, and not-available outcomes
✓Exception and follow-up flags for coordinator review
✓Built for documentation, not prescribing or clinical decision-making
Reporting & payroll
✓Completed visits, actual-vs-scheduled, missed & late reports
✓Filter by worker, client, location, status, payment, incident
✓Invoice-ready reports and payroll-ready CSV export
✓Billable/payable hour review and payment status per job
Safety & accountability
✓Compliance states & expiry warnings in matching
✓Self-claim blocked when required compliance is missing
✓Append-only audit trail of every key action & override
✓Temporary client access auto-revoked at checkout
Neem connected
✓PSWs sign in with their existing Neem credentials
✓Link clients to Neem patient profiles, scoped & consented
✓Check-ins sync to Neem; access auto-revokes after the visit
✓Families see appropriate care activity in the Neem app
Exceptions & reconciliation
✓One console for missed, late, overdue-checkout & time issues
✓Every exception opens with the exact fix action to take
✓Reconcile bill and pay separately: scheduled, actual, or custom
✓Manual checkout, EVV waive, reassign — all reason-audited
Care Watch intelligence
✓Gross margin, utilization & revenue per visit at a glance
✓Revenue at risk and unbilled hours surfaced, not buried
✓Medication, treatment, incident, and documentation exceptions
✓Staff workforce health: burnout, attrition, late & reliability
Notifications & guidance
✓In-app inbox with an unread badge on the bell
✓Coordinators alerted on shift claims, incidents & assignments
✓Each alert deep-links to the exact shift or exception
✓Built-in Guide: exception catalog, business rules & thresholds
Also included, at no extra cost
Operational emails, eMAR/eTAR records, Care Watch intelligence, agency branding & reply-to
Invite, open-shift & assignment emails
Medication & treatment exception review
Care Watch risk signals
Incident & follow-up alerts
Agency name & reply-to on every email
No per-seat charges, ever
Neem Intelligence
AI that works inside every decision — not as a separate tool.
These aren't chatbot features you learn on the side. Care Watch intelligence appears inside the panels your team already uses every shift, with human review before action.
Connected to neemfit.com
Built into the app clients and families already use.
neemfit.com is the Neem Health Companion — a consumer home-care app for clients and their families. Neem Care Ops lives in the same ecosystem, so caregivers, clients, and families stay connected without extra logins.
Caregivers use their existing Neem account
Workers on neemfit.com connect to your agency with a company code. No new sign-up.
Client access scoped to the shift — auto-revoked
Caregivers get client context only for their visit. Access revokes at checkout or reassignment.
Families see what you choose to share
Authorized families see selected visit confirmations through the Neem app. You control what's visible.
Common questions.
Does Neem include eMAR and eTAR?
Yes. Neem supports medication and treatment administration documentation inside the visit workflow. Caregivers can record outcomes such as given, missed, refused, held, or not available, and coordinators can review exceptions. Neem does not prescribe or replace clinical judgment.
What does Care Watch intelligence do?
Care Watch surfaces review signals across visits: missed notes, task gaps, EVV issues, incidents, follow-ups, medication and treatment exceptions, workforce risk, revenue at risk, and unbilled work. It helps coordinators decide what needs attention first.
Who is Neem Care Ops built for?
Home-care agencies and scheduled in-home support teams that manage caregiver scheduling, client visits, documentation, billing, and payroll. That includes respite care, companionship, attendant care, community support, and similar services.
Do caregivers need to download a separate app?
Caregivers use the Neem mobile workspace from their phone. If they already use the Neem Health Companion at neemfit.com, they connect to your agency with a company code — no new account or separate install.
What if location is unavailable during EVV?
Care proceeds. Location unavailability is flagged on the EVV record for coordinator review — caregivers are never blocked at the door by a signal issue.
How does payroll export work?
Filter reviewed visits by worker, client, date, bill/pay status, or exception — then export invoice-ready reports or a payroll-ready CSV with actual hours, EVV status, payment status, incidents, and follow-up flags.
What if a caregiver stays longer or leaves early?
Every over- or under-run visit lands in the Exceptions console. You reconcile it in one place: choose whether to bill the client and pay the caregiver on scheduled, actual, or a custom number of hours — independently, with a reason on record. The adjusted hours flow straight into reports, invoices, and payroll, so an over-run never quietly inflates a bill or a paycheque.
When do I need to pay?
Never, if you stay under 5 active caregivers — that tier is free forever. When you add your 6th caregiver the plan is $79/month flat, everything included, no per-user fees, no setup costs, no long-term commitment.
Start Neem Care Ops free — no card required. Free forever up to 5 caregivers. No setup fee. No user limits.